Good advice Vincent.
Have you tried all of your upline members, John? Don't stop at your sponsor. I would email each and every one until someone gets back to you. There should be at least one person that will be willing to help you. Please don't quit GDI for that reason. It's such a great business and I hate to see you miss out on this opportunity. There is a lot of help on this forum so stick with it
Donna Filipiak