I signed up a week ago, and if I were not primarily self-motivated I'd be gone already. 

I received "welcome, I'm here to help, contact me anytime" emails from 4 of 5 in my upline within a day of signing up.

I have sent emails to my sponsor twice with two different questions - no answer to either.  Not even "I don't know the answer."

On one of the questions, I also included in the distribution of the email the other 3 in my upline that had sent me emails.  Four days later, there has been no answer from any of them.

As I said at the beginning, I don't need motivation from them.  It would be nice to be able to turn to them as a source of information, though.  Even as a shortcut to point me to a suggested source of information on my question.

Meanwhile, I have my own first downline member - and you can be sure my interaction with my own downline will be different from what I've experienced from my upline.