Hi Marie,

I believe that orange means they have not given payment details, and do not have an active domain,
The suggestion is they be contacted to see if they can be helped in anyway.

Regards
Cheryl W

Hi Deb & Stephanie,

Thank you  for your quick response, I will have to wait and see what happens with my blue ones, they are not returning any of my messages either..

Actually my downline that has left is my daughter who was unable to collect any of her commissions because she cant supply photo ID, Sad   (Too young for a licence and cant afford a passport) Broke her heart!!
She is still showing pink but the cancellation letter has been sent?

Very hard to get straight answers from support, thats why I'm hoping to get more help here, and so far I am!!

Thanks again
Cheryl

Hey helpful people

Can anyone please explain why I have people still blue after a month...................I thought after 7 days they either turned green or orange???


And also how long does it take for downline to compress after someone cancels their account??


Regards to anyone that can help
Cheryl

G'day..........Looking forward to meeting lots of you out there.
Just joined GDI a couple a days ago. Still tryin to figure it all out!!
  ..Cheryl