I have found contacting GDI support with an email or by phone has helped a great deal. My last challenge was the edit problem, couln't edit existing blocks or newly created blocks.

Recent help email from GDI support said they couldn't duplicate my problem. Seems it corrected. They suggest I install an updated adobe flash player, I did and it seems to have made a difference. Here is the link they gave me;

http://www.adobe.com/go/getflashplayer

Hope this helps.

Mike

I haven't enjoyed this change or "upgrade" to the site builder either. Very frustrated!!!

In support of GDI, not forgiveness but support, I sent three emails to support through the FAQ section and got answers that helped.

I finally made a phone call, explained the immediate problems to a real person, those problems were fixed with in one day and I've been able to navigate the sitebuilder much more easily.

Give'm hell, give them your problems.   TRY TO BE NICE! iT HELP EVERYONES DAY.

mIKE

Chip,
Constructive requests, new vs old. I need help with the new sitebuilder. I was just learning to use the old sitebuilder successfully now I'm lost. And of course I was in the middle of a project when the change came.

How can I get back to old saved blocks to edit? My old blocks still publish but when I go to the new everthing is scrambled or missing.
How or where do you log off?
Is there a glossery or something to help us beginners find our way through. The help menu doesn't lead to solutions. Just need some help, please?

Mike