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.WS Business => Marketing => Topic started by: TrevorWhorne on June 07, 2005, 05:26:38 AM



Title: The dreaded Phone call
Post by: TrevorWhorne on June 07, 2005, 05:26:38 AM
Just a question re calling leads, I have had some gdi leads and they come back with telephone nos and I send them a thank you e mail for looking at the presentation. All ok so far,
I live in the UK and do not know where these e-mails are coming from mostly America I think,
but some may be from UK etc.,
I don't want to call anybody in the middle of the night so how do I get around that plus how do I know which time zone they may be in.

Still in my first week so lots to learn

trevor


Title: Re: calling leads
Post by: HowardMartell on June 07, 2005, 09:13:10 AM
http://www.timezoneconverter.com

Use this link for timezones

take care

Howard Martell Hawaii


Title: Re: calling leads
Post by: Lincoln Adams on June 07, 2005, 09:13:33 AM
Just a piece of information that can help you, my friend.  My name is Lincoln Adams, and I am a new representative with Global Domains International, as well.  What you might try is to go into Yahoo, and get Messenger.  When you get Yahoo Messenger, there is a way to contact people by way of Internet Telephony.  By establishing an account with Net2Phone, you can make calls while you are on the internet, and it is for as little as 3 or 4 cents a minute to do so if you call them direct to their home phones.  Good luck!!

Regards,
Lincoln Adams





Title: Re: calling leads
Post by: Roxanne G on June 07, 2005, 04:14:47 PM
timezoneconverter.com is great, but you still have to know what time zone they are in.  In order to find that out, go here:

http://www.peoplefind.com/frames/areacode.htm



Title: Re: calling leads
Post by: R_Weiss on June 08, 2005, 02:47:14 AM
Better yet you can go to www.skype.com and download their software and install it. I use skype to talk to my upline with mic and speakers.  And do not pay a thing

 If you want you can set up an account and pay in Euros to make phone calls to anyplace in the world.

Rich



Title: Re: calling leads
Post by: EileenP on June 08, 2005, 02:51:17 AM
This is the website I use all the time to determine where people are according to their area codes.  I've found this one the most helpful and the quickest look-up to use.

http://www.bennetyee.org/ucsd-pages/area.html

It lists area codes in numerical order so it's very quick to find what you are looking for. I hope this helps.

E.Papitto




Title: Phone Scripts
Post by: RodB on June 21, 2005, 10:30:10 AM
I am looking for an example of a phone script to recruit customers please. Does anyone have one to share please? ???


Title: Re: Phone Scripts
Post by: JacobWulff on June 21, 2005, 03:36:10 PM
This is something I too am interested in. Looking for any ideas. If I do come up with anything I'll be sure to keep you all informed. :)


Title: Re: Phone Scripts
Post by: Stephanie Remers on June 23, 2005, 01:52:49 AM
Hi guys,

Have you been to Marvin Drobes' site? http://www.wealth411.ws

Marvin has posted many resources including followup emails and phone scripts. You'll also find information on his Sunday night training call which you can also attend through Hot Conference.

In Success,
Stephanie


Title: Re: Phone Scripts
Post by: RodB on June 23, 2005, 01:54:25 AM
Anyone help me here please?


Title: Re: Phone Scripts
Post by: BrianPerrone on June 25, 2005, 02:53:11 PM
Here is a script that I just wrote for my team to use. Key things to remember.

#1 You MUST speak clearly and confidently. Try standing up with good posture while you talk especially if you have a weak voice or are not comfortable on the phone.

#2 Don't mention money. If the person asks how much you are making, DO NOT TELL THEM. Your reply should be something like this...I don't like to give that information out so soon. The reason being, I don't want to create any false hopes. This is a business, and you do have to put some effort into it. I don't know how much time and effort you are willing to put into your business right now. You can ask me again in a few months but even then I am not promising you I will tell you anything. We will see how much YOU are making in 6 months! Isn't that is what is important.

If they ask how much it costs...Nothing for 7 days. So cost doesn't matter right now, what does is whether or not you can SEE the potential to earn a nice living. (kinda light heartedly...) You  might have to skip McDonalds once or twicea month to cover your overhead. It doesnt matter anyway because your BUSINESS should be making a PROFIT!

#3 The purpose of this call is NOT TO SELL AN OPPORTUNITY. It is to HELP your prospect start their own business

Hello "name",

How are you doing today?
My name is...
I just want to let you know that this is not a sales call. In FACT, I am not going to ask you to buy a thing. I only ask for 30 seconds of your time. I do however, have ONE question for you to answer before I continue.

Are you the type of person that would be interested in the possibility of owning your own business and working from the comfort of your own home?(see responses below)

(IF NO)_ I am sorry to hear that, unfortunately this information is not for you. I am sorry to have waisted your time. If you ever decide that you are this type of person...go to www.my.ws and put in (your user name) as the access code.  (People do not like to be left out so wait a few seconds and see if they bite and ask for the info then continue with the yes response)
Good bye "name"

(IF YES)Great! You must be a high achiever. Have you ever heard of Global Domains international?(probably not)GDI is the sole distributor of .ws (DOT WS) domains worldwide.
 .ws Stands for WebSite just like .com stands for commercial.
Right now there are approximately 30 Million domain names registered accross the world. That number is expected to BOOM to over 500 Million in the next 10 years which is a HUGE opportunity to be leveraged  IF you position yourself correctly right now. 

Do you have a few minutes and access to the internet right now so you can watch a short movie that GDI has spent a quarter of a million dollars producing and does a much better job of explaining this BUSINESS than I can?

(IF NO)That is ok, If you can grab a pencil and paper, I will give you the website address so you can go to it when you do have the time. Do you have it...OK good. You NEED to go to www.my.ws

Your access code will be(your GDI username)

Just fill in the short form so the movie can be customized for you...they characters will actually say your name. It is pretty neat. Just make sure that your speakers are turned up.

Do you have any questions?
(answer any that you can somewhat vaguely. You goal is to get them to watch the movie by stressing that it will explain it all)

(IF YES)<Get them to go to www.my.ws  The access code is your username. Then they will need to fill out their name and email address. Try to stay on the line with them and walk them all the way through the signup process. Even though you can sign up for the free trial without a payment method, try to get them to put that info in there because it will lower your drop-out rate significantly. Point out that they will not be charged until AFTER the 7 day trial anyway.



In the event you get an answering machine

Hi my name is....
It has been brought to my attention that you or someone in your household has been looking for infomation about starting a home business. If this is true go to www.my.ws  Your access code will be(your username). Go check it out! You can reach me at...if you have any questions.


I hope this helps.

Brian Perrone

P.S. I am writing a new network marketing book that will be full of ideas like this. Keep your eyes peeled for my posts!



Title: The dreaded Phone call
Post by: ChrisAdamson on July 21, 2005, 10:54:41 PM
hi everyone

I was just wondering what everyone thinks about calling people? Me myself i dont like to give out my phone number but in some cases i have no choice (business card), and im a little unsure about calling people following up! Is the phone call an important part of recuiting people?


anyone have an opion?

thanks chris


Title: Re: The dreaded Phone call
Post by: Gerald Yancey on July 21, 2005, 11:32:58 PM
Hi Chris,

If following up by phone is not your cup of tea, you can send a follow up email instead.

Gerald





Title: Re: The dreaded Phone call
Post by: RodB on July 22, 2005, 12:11:32 AM
Many people hate it, there is however no substitute for personal contact!


Title: Re: The dreaded Phone call
Post by: TerryH on July 22, 2005, 02:26:53 PM
I have found that calling prospects increases your signup ratio alot.
So, when it's possible, I always do it.
I just introduce myself and ask them questions and get to know what they're looking for.
Once I know that, I can explain to them how I an help them achieve their goals.
Terry


Title: Re: The dreaded Phone call
Post by: SSmith on August 03, 2005, 09:04:14 PM
Chris,

You may want to consider purchasing a prepaid cell phone from which you can make and receive calls. 


Title: Re: The dreaded Phone call
Post by: Nicole Taylor on August 03, 2005, 09:18:45 PM
Hi Chris,

Just keep it short.

"Hi, I'm Chris. I'm calling you all the way from Pennsylvania. I heard you were interested in working from home?

If they respond Yes, then give them your URL to view the presentation.

If they say no, ask them if they mind getting a pen and paper to write down your URL incase they change their mind in the future.

Be sure to leave your contact information incase they have any questions.

Nicole


Title: Re: The dreaded Phone call
Post by: ChrisAdamson on August 03, 2005, 09:26:56 PM
Thanks for the tips  ;D


Title: Re: The dreaded Phone call
Post by: StacyPerez on August 13, 2005, 11:48:35 AM
Chris,

The only thing about following up by email is...
TODAY.. it is more of a challenge to email people and
it appear in their inbox...

NOW if you are purchasing leads.. I would say email
first.. OR use the invite system.. THOSE that come
to your affiliate replicating site.. OR visit the video
through the invite system..  I would say call them..

I am more likely to call a lead/prospect of someone
who visited my website on their own where they generated
a lead.. OR someone who revisits and I am alerted...

SOMETIMES people will NOT sign up on the spot by
email.. It does work.. BUT sometimes people want to
talk to someone to make sure their is a real person
behind it.. THEY may have questions.. etc..
You can also share your story and talk about the value
of the GDI product...

IF you decide to call people.. I would say the ones that
generate as a lead for you.. WARM/HOT leads.. OR ones
who watch that video..  WHEN calling I would say..

Hi my name is YOURNAME, and you just visited my
GDI website.. once you have the right person on the phone..
AND ask them if they have any questions and NOT sound
like you are selling.. Get to know them and relationship
build.

I know I have seen people post in this forum GDI help
sites with scripts.. You  might want to check those out...

LEADS that I did not generate on my own.. I would be
more likely to communicate by email first to weed out the
more serious ones..

Best Wishes,
Stacy Perez

hi everyone

I was just wondering what everyone thinks about calling people? Me myself i dont like to give out my phone number but in some cases i have no choice (business card), and im a little unsure about calling people following up! Is the phone call an important part of recuiting people?


anyone have an opion?

thanks chris



Title: Re: The dreaded Phone call
Post by: KLopez on August 13, 2005, 01:35:24 PM
I hate giving out my phone number to 'just anybody.' Also, I would hate calling.... just not my cup of tea.


Title: Re: The dreaded Phone call
Post by: HowardMartell on October 03, 2005, 07:07:59 AM
I have suggest for you do you enjoy chatting online with like minded people.

Yahoo, msn aol has members directory all which is free all you have do is search for people who share the same types of hobbies or passions you have and strike up conversation.

Another way to build relationships is via micrphone on skype.com
or yahoo.com voice messaging.



Title: Re: The dreaded Phone call
Post by: P_Gringel on October 11, 2005, 05:53:32 PM
                                    I think the phone call followup can be the best thing. I have a downliner  who did  that all the the time and  just took off. So yes I would say phone call followup is the best. It can be learned  you know and you get better at it just by doing it.Once you get over the initial intimidating shock. It is well worth the effort. 8)


Title: Re: The dreaded Phone call
Post by: WTomas on January 29, 2006, 07:05:28 PM
Personally, I hate calling my leads!

I have a list of a few hundred leads and its got to the point where I try to make excuses for not calling them. I don't like being called and I don't like calling.

How do you get around this?
I do what i was taught to do in my previous company. Use the messengers....
Download yourself a copy of Trillian and make sure you have accounts with yahoo, msn, iqc and aol.

Then go through your leads and add them to your messenger, send them an email and let them know that they ahve been added and inite them for a chat whenever they are on.

I find this incredibly easy.
By the way, when you chat on messenger you find the same questions come up alot. I use a program called biz automator which allows me to paste all answers to frequently asked questions into messenger windows.

This is my way of getting around the can't talk on the phone thingy. Naturally I would be more than happy to call leads that I have generated myself, this is a different matter.

I have never felt comfortable called leads not generated by me simply because I don't know how these leads are generated.
I would be interested to hear from you guys that are having success calling leads...maybe it will change my mind.

Wojtek


Title: why do we dread the phone my experience
Post by: HowardMartell on January 29, 2006, 10:54:33 PM
You have brought up a good point.  but what I have learned from my experience with the phone is that to build rapore quickly and find qualified business partners the phone is one of the key communication tools.

The reason being is that if we get to the prospect while their still watching the movie we have a better chance of having them be more receptive to answering simple qualifying questions via the phone.

Email to me works good but it doesn't build personnel rapore with people who interested in having a  affordable business.

The interview process is simple are main goal is to qualify these people via the phone by building rapore, and gathering information about why they need a home business.

Next we want to set up a time whether it be via the phone,instant messaging, email to answer their top 3 questions about the company.

I direct people to the dvd presentation and offer a free gift to them via email showing them value their time.

Finally, to be successful at any business you have to do things that other people won't do, one being building relationships via the phone!

Be a champion and overcome the fear of the phone you to can have great success!

Take Care

Howie Martell





Title: Re: The dreaded Phone call
Post by: Marcus Warnes on March 02, 2006, 02:23:44 PM
Hi guys,
Just got started on the free trial on Saturday and this is my first post. I've had a quick look around the forum and couldn't resist a brief interjection in this thread.

We've been in network marketing for nearly 2 1/2 years with another company with limited success. One of the things that I found the hardest to master was using the telephone, boy did I struggle, any excuse not to call people. When I did, I was rubbish! Not because I couldn't talk with people, just that I talked at them and got the results I deserved. Their barriers went up and that was that. My confidence took a battering, but we persisted and learnt how to have effective conversations, both through reading different books, listening to CDs and practicising.

The key for me is to ask questions and listen. The most effective communicators are not the best talkers, but the best listeners. Learn how to ask the right question at the right time, listen to what people say, make an effort to understand what they are saying and what they are looking for, feedback to them what they've said and you'll find that they'll tell themselves why they should get involved, or at the least take a look at what you've got. Remember, it's you doing them the favour, not the other way around! Develop some posture and interview them!

I fully empathise with those of you who have an aversion to using the phone - I hated it. But the truth is that the phone, next to speaking with people face to face, is the most effective tool we have as network marketers. Once we became effective communicators and got good at using the phone we started to get results, being our companies top UK recruiters in two different months. What's that saying about feel the fear and do it anyway...?

What really attracted us to this business was the simplicity and duplicatability (is that a word?), which was a problem with our last company. However, due to the highly automated nature of the systems it could, I would guess, become extremely easy never to talk with anyone, relying almost entirely on e-mails, etc.

What we have been doing since Saturday (well Monday really, I'm not great at IT and it's taken a little while to master(???) the product), is to start calling the 10s of '000s of leads we've generated over the last few years and that weren't interested in our last business, to ask them if they're still looking for a work from home opportunity and if so, whether we could e-mail them some information to look at. Takes 30 seconds that's all (don't spend ages talking with opportunity seekers, spend your time with opportunity buyers - 30 seconds at the front end, then once they've typed in their credit card details have a deeper conversation, eg ask them lots of questions, not the other way round).

We've also been e-mailing the leads we don't have numbers for (not spamming, I hasten to add, these are genuine opportunity seekers that have contacted us with their details). Guess what, we've signed up 6 people for the free trial - all of whom we've spoken to first. Only one of those we've e-mailed have signed up. And we've e-mailed a lot more than we've spoken to. Of the 10 people that I have physically spoken to this evening, every single one of them has said they'll take a look at what I've got.

Early days in this business, I know, but there are some universal laws that apply - this is a relationship business and most people buy you first, before they buy the business. If they never get to speak with you......     

Having said all that, I came in off an e-mail from someone I've never spoken to who got me off a list, go figure, but then I am deadly serious and was looking!

All the best with your businesses, guys and I wish you every success.

Take care,
Marcus


Title: Re: The dreaded Phone call
Post by: JRoth1 on January 17, 2008, 03:37:09 AM
My suggestion is to go to www.danijohnson.com register as a free member and take full advantage of her free archived calls. She will teach anyone how to recruit successfully with any type of lead.

Hope this helps,

Jenn


Title: Re: why do we dread the phone my experience
Post by: Harold Dennis on March 31, 2008, 02:56:06 PM
You have brought up a good point.  but what I have learned from my experience with the phone is that to build rapore quickly and find qualified business partners the phone is one of the key communication tools.

The reason being is that if we get to the prospect while their still watching the movie we have a better chance of having them be more receptive to answering simple qualifying questions via the phone.

Email to me works good but it doesn't build personnel rapore with people who interested in having a  affordable business.

The interview process is simple are main goal is to qualify these people via the phone by building rapore, and gathering information about why they need a home business.

Next we want to set up a time whether it be via the phone,instant messaging, email to answer their top 3 questions about the company.

I direct people to the dvd presentation and offer a free gift to them via email showing them value their time.

Finally, to be successful at any business you have to do things that other people won't do, one being building relationships via the phone!

Be a champion and overcome the fear of the phone you to can have great success!

Take Care

Howie Martell





Ok, gotta ask...  What's the free gift?

Budd Dennis,  Newbie


Title: Pick Up The Phone Answer The Phone
Post by: BradK on August 02, 2008, 09:07:08 AM
PICK UP THE PHONE AND CALL OR ANSWER THE PHONE!
[/b]

I get more sales in my primary business because I actually pick up the phone and I answer or I call. Most people just want a human connection and that is about all it takes because we all know how great GDI is as a product and an opportunity! I have had more people tell me that the MAIN reason they are joining my business is because I answered the phone! This is not rocket science folks. It may be the Internet but to make it you must offer the personal touch...Brad ;D


Title: Re: The dreaded Phone call
Post by: Gordon Milton on August 03, 2008, 03:15:24 PM
This thread brings back memories of a talk given by Rich De Vos
who was co-founder of Amway. He was doing a world tour at the
time.

He said that while he had been at many of the meetings, talking
to many distributors at various levels, they all had their own
opinions as to which was the best way to build "the business".

He concluded that there was no "best way". He said that what you
had to do was to test-drive all the different ways, not just for
a week, but preferable for a reasonable period of time, and
select about 3 or 4 methods that worked best for you. Then keep
using those methods.

The bottom line though, is this,
"To get whatever you want, you have to do whatever it takes!"

Hope this helps,

Gordon


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