it may be that they are never online maybe they have a regular job in a factory and already got your money or maybe im wrong maybe they need to pay more attention to the people who are really trying hard to make something of this site or they could all be sick with the flu or they could even have alot of people they have to answere to and you are in line just keep trying im sure they will be happy to answere your question and help i just joined today and already recieved two calls from tech so im happy