Hello Anne,
 If you didn't get into SiteBuilder yet, here's what to do.  I had exactly the same problem and all the suggestions on the Forum were not helpful because it's an administration thing, not something caused by your cache,etc.

Go to the GDI site www.website.ws/members and log in. 
Then in the list on the left side, near the bottom, is "Request Support".
Send your message there.
Wait a few days and they will fix it.
That's what I had to do.
Now it works correctly.
 
Bye
Judy

Hello,
  If I understand this correctly, based on what I read in the forum, the new card sends the potential customer  to the site that asks if the person wants a DVD.  Then YOU get billed for it.  That looks awfully financially risky to me as someone who is just starting with this.

   But if you don't agree to pay for it , the order goes upline.  That would mean that somebody else would pay, but they'd also get the customer.  So your recruiting effort has been wasted as far as your own downline is concerned.

    I can see that a successful upline person could afford to pay for all the requested DVDs, but I don't think most beginners are ready for that expense.

    Please correct me if I'm wrong.  This is what I understood from reading other posts in the forum and it appears to be accurate.

Every time I attempt to log-in to SiteBuilder, I get the message that incorrect info was submitted.
I checked the forum which suggested getting rid of Popup blockers. I did that and it still doesn't work.  Another person on forum had the same problem about a year ago and it had to be solved by someone at the Help department.    So I sent an email for Help, but haven't gotten a reply.

Kelley, It has always amazed me how many people think that "multi level payout"  is a bad thing. 
 Maybe we just have to ignore them (at least for now)  and move on to people who have a better understanding of business.